Refund Policy

In accordance with the Insurance Act of Singapore (Chapter 142), we hold client and insurer money in a separate account with our Singapore-licensed bank. Refund decisions aren't ours to make — they're made by the insurer that issued your policy.

1. How refunds work

   Insurers may refund policyholders under certain conditions, and some choose to offset a refund against premiums you still owe rather than paying it out directly.

2. When a refund is possible

   Premiums for the unused portion of your policy term can only be refunded when all of the following apply:

   • Your premiums are current
   • We've received your cancellation request in writing
   • The insurer that issued your policy agrees to provide a refund

3. Requesting a refund

   We're happy to help with your refund request — contact us at enquiriesonline@insurancemarket.sg or +65 8883 9901. Please allow up to 45 days for the insurer to process a refund once it's approved.