Claims & support
We're here to help. Don't worry — that's what insurance is for. Here's how claims work and how to reach us if you need a hand.
How claims work
Every insurer has its own claims process, and most have an online submission system. Because claims are handled directly by the insurer, it's usually fastest to claim straight from them — no need to go through us first.
When to call us
If your claim is complex or large, or you'd just like a second opinion before you submit, call or email us and our team will help free of charge.
Contact your insurer directly — every insurer has its own claims process, and most let you submit online. Claiming straight from the insurer is usually the fastest way to get it moving.
No. Claims are handled directly by your insurer, not by us — you don't need to go through us first.
Call or email us — if your claim is complex or large, or you'd just like a second opinion before you submit, our team will help free of charge.
Log in and go to My Policies in your account — your policy documents are there.